At the Senior Healthcare Centers, our case managers offer understanding, reassurance and compassionate support to patients and families.

Case Management Services

Community Resource Coordination

Our case managers have knowledge on a variety of community resources that may enhance care needs and quality of life. We connect patients and families to programs, such as Meals on Wheels, veterans’ services, adult day care, caregiver support, community activities, legal services and more.

Long-Term Care Planning

Assistance is available to patients and families as they begin preparing for their future care needs. Our case managers can help identify planning needs and share resources.

Advanced Care Planning

Educational Literature

Our case managers can provide literature on topics related to aging, such as maintaining independence, caregiver tips, driving safety, memory changes, grief/depression and more.

Memory Screening & Support

Memory screenings can be provided when recommended by your physician. Results are given to your physician to review with you. Case managers provide support and resources to patients and/or family members with questions and concerns on memory changes.

Depression Screening & Support

A Geriatric Depression Screening can be provided when recommended by your physician. Results are given to your physician to review with you. Our case managers can assist by sharing additional support options.

Home Healthcare

Skilled in-home care services are performed by an agency with licensed professionals and may include physical, occupational, speech therapy and/or nursing and social work. A referral for in-home healthcare is generated by a physician during an office visit and must meet insurance-related requirements. Our case managers will coordinate the ordered referral.

Alternate Living Arrangements

Our case managers can provide you with information on options for local companion and private duty services, retirement communities, assisted living facilities and skilled nursing facilities.

Durable Medical Equipment (DME)

Your physician may prescribe medical equipment, such as a walker, wheelchair or hospital bed. An order for medical equipment is generated by a physician during an office visit and may have insurance-related requirements. Case managers can assist with sharing a list of DME suppliers and forwarding the order to the company of your choice.

Patient Choice

As a patient, you have the right to choose which company or provider you use for your healthcare. Our case managers have access to an assortment of directories to assist you. Some insurance plans may be contracted with specific agencies to provide care to their plan recipients.

Advanced Directives

Our case managers are able to educate and provide information and sample forms for living wills, healthcare surrogate declarations, Do Not Resuscitate Orders (DNRO) and Five Wishes.

Palliative Care

Palliative care is comprehensive care for patients with chronic, serious disease where symptom relief and quality of life are foremost in the plan of treatment. A collaborative approach to define the patient’s medical, emotional and social expectations is emphasized. Our case managers can provide additional education on this type of care.


Hospice can be a choice for end of life care when the patient has been diagnosed with a life-limiting illness. The focus is on managing symptoms, comfort, quality of life and family support. Medicare and most insurance companies will cover hospice care. Our case managers will assist with hospice education and physician-ordered referrals.

Caregiver Support

Monthly Caregiver Connection Groups assist caregivers with self-care, stress-reduction techniques and available community resources in a supportive setting with other caregivers. Our case managers are also available to offer individual support, education and reading materials tailored to the caregiver.